GlobalTel Toll Free Forwarding Services

From USA & Canada to International

Instant Connectivity from North America Markets!

North American customers, colleagues, suppliers or whomever are enabled to gain Instant Access directly to your Business or Hotel utilizing this service.

GlobalTel supplies the Toll Free access number(s) at no cost*, extending your ability to be reached by valued International Customers and Business Partners.

WHAT IS THE BENEFIT TO MY BUSINESS ?

A major percentage of International Business and Hospitality Commerce originates from the USA or Canada. If you were able to provide customers or important business partners toll free International access to your business, don't you think they would be more likely to call?

*) Ask about how your existing 800 numbers can be converted to this service.

International to International

Call Forwarding From selected countries to any country!

GlobalTel offers International Call Forwarding. This service helps businesses attract customers in other countries. For example, a hotel in Paris can advertise in the Brazil and Brazil customers will call an 800 number which is automatically forwarded to the Paris hotel's reservation desk. A hotel in Brazil can advertise in Europe and have their European customers forwarded to their reservations desk. The service enables any small or large business in any country to target the markets in the developed and emerging economies where GlobalTel 800 Toll Forwarding is available.

Local Number Forwarding

GlobalTel also offer "local number forwarding" from the US area codes where we have switching centres: 305 (Miami), 786 (Miami) and 561 (West Palm Beach) with international termination. Contact us for more info.

International Toll-Free: An Ally for Business Expansion
by Melanie Dodson

Imagine your customers around the world being able to reach you anytime, from anywhere, at no cost to them. This scenario is a reality for many U.S. businesses that have opened up global toll-free lines. International Toll-Free Service is delivering solutions for many multinational corporations by facilitating free and easy calling for customers, business travelers, and personnel in remote offices. Consequently, sales volume is increasing, business travelers are communicating more frequently with home offices, and customers are experiencing improved service.

International Toll-Free Service (ITFS) is free to the caller and easy to use. It is suitable for both phone and fax, making it an important element of regional call center solutions. ITFS modem dialup capability allows business travelers to check e-mail on laptop computers. Advanced features may include a caller paid option, when country-specific calling restrictions are desired. Additional features include call routing, call termination, network-management services, and foreign language/translation assistance. With ITFS and call forwarding and routing, a multinational company could offer 24-hour/7-day service by routing calls to open offices around the world.

Creating a "Virtual Office"

The implications of this capability are far-reaching. For example, ITFS can be a cost-effective way to extend customer and technical service support to countries where the company has little or no physical presence, thereby creating a "virtual office." Toll-free lines have been shown to encourage customer calls, orders and feedback and demonstrate the company's commitment to the customer, thus providing enhanced service.

These numbers have a unique and nationally-recognized toll-free dialing format. In other words, callers in each country can distinguish the number as toll-free because it conforms to the country's toll-free format, which often varies country to country. Here, a simple, direct-dial, reverse-charge call is made easy for the caller in each country. A company can use a country-specific toll-free number to quickly and virtually enter a market with little initial investment, allowing for cost-effective market testing.

A Worldwide Toll-Free Standard

Universal International Freephone Numbering (UIFN) is fated to become the new standard for international access. With UIFN, U.S. businesses will be able to advertise one toll-free number for international calls from any of the approximately 25 participating countries. The ultimate aim is for this service to be universal, replacing the numerous existing formats with a single, worldwide standard. UIFNs will especially benefit companies advertising on the Internet or in publications distributed in several countries, or on TV channels seen around the world. For example, potential customers who are hesitant to make purchases over the Internet may respond to an ITFS number given on a company's web site. With the addition of UIFN, U.S. businesses seeking new markets have one more tool within their arsenal to help them simplify their global expansion

Toll-free calling has been a tremendous success in the United States and is finally catching on worldwide. If international growth in toll-free service resembles its expansion in this country, the rewards could be unlimited for companies expanding and competing globally. Marginal costs of ITFS are far outweighed by increased revenue potential. With the convergence of voice and data technologies and the advent of web call centers, combining ITFS with Internet marketing programs can deliver a powerful message.