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HOSPITALITY
CALLING SERVICES ©
for
Hotels and Calling Centers
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Introduction
 | GlobalTel Hospitality Calling Services© offer
international toll-free access to an Operator Services Platform in order to
complete automated and live operator-assisted calls originating in
International countries and terminating both in the domestic United States
and in selected * International locations. |
| Both Qwest® and U. S. Long Distance® (USLD) “Branding”
identifies carrier, operator and automated call prompts. |
* Availability of third country international termination
governed by country of call origin
Opportunity - Capture Lost Revenue
| The opportunity is to capture calls that are at present,
being made by hotel guests using "dial around" methods. |
| Methods are credit cards, 00 + (International Operator), US
telephone calling cards, third party billing, and most frequent, Collect
Calls (recipient paid calls). |
| These calls bypass the hotel operator and it’s billing
system. Currently, if a guest dials 0 or 1+ the hotel receives income as the
billing charges appear on the hotel guest's bill at checkout and those
services are offered through the local PTT or authorized telecom provider. |
| GlobalTel is NOT looking to take that type of business away
from a hotel or want them to change their providers / carriers as this would
compete with the incumbent PTT / carrier. |
Hotel Benefit
| Hotels do not receive any revenue for "dial around
calls." Industry averages demonstrate that by using GlobalTel’s Qwest
Operator Services, the hotel can capture one additional dial around call,
per room, per month. |
| Pricing is competitive with AT&T®, MCI® and Sprint®
and is also country specific. Call costs, less taxes, etc. vary from $40 to
$80 USD with a mean average of about $50. |
| The monthly commission paid by GlobalTel to hotels is 10%
of gross revenues. Using the example above, a 500-room hotel property will
generate $25,000 in gross call revenue per month. (Net hotel commission =
$2500) |
| No investment is required by hotels to implement. |
Call Routing Process
- Hotel guest initiates a call
- PBX dials access number to activate call transport over
ITFS number.
- ITFS call routed to Qwest OP Network in USA via local Host
- Routed to local Host switch
- Billed to caller credit card, Int’l. Calling Card or call
recipient accepts charges (Collect Call)
Access Methods
This is PBX dependent and will be unique to each location.
| Plan # 1 Dumb Phone w/Pin—Shared 8xx. Live operator with
verbal pin given by caller. Phone is not programmable. Only live operator is
available. |
| Plan # 2 Dumb Phone—Individual 8xx per property. Phone is
not programmable or capable of sending and receiving tones. Automated and
live operator are available in this model. |
| Plan # 3 Smart Phone—Shared 8xx. *ACP plays tone and
receives authorization via “Dial Tone Multi-Frequency” (DTMF) tones. *CPE
must be programmable, capable of receiving secondary dial tone &
outpulsing authorization code. Automated and live operator are available in
this model. |
* Automatic Call Prompt * Customer Premises Equip.
Installation Process
A Qwest MAR (Major Account Rep) will coordinate installation
activities with the Customer’s telecom technician on an agreed upon date. The
required technician time depends upon the type of PBX but generally, if
programming is involved the process should take less than one hour.
Who does what –
| Qwest provides number provisioning to it’s circuits via
ITFS #s |
| Customer technician * programs PBX to direct calls to Qwest’s
ITFS #s |
| Qwest conducts testing with Customer Premises Equipment (CPE) |
| GlobalTel provides local program support & Table Tent
cards (dialing instructions) for display in rooms. |
* if necessary
Customer Care
Customer Service Resources
| Live Operator available in English & Spanish from all
countries serviced 24/7 |
| Live Operator in language of country of call origin by
special arrangement |
| Automated Call Prompt (ACP) in native language of call
origination – all countries serviced |
| Qwest “Customer Care Account Representatives” (CCARs)
provides 24/7 Customer Service for hotel staff and patrons. |
Take Advantage Today
Hotel properties World Wide are already taking advantage of
this Quality Service to:
| Increase Revenues |
| Provide a Superior Connection |
| Enhance Guest Satisfaction |
Start generating substantial revenues today with GlobalTel’s
Qwest International Operator Services.
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